Meet Ernest, your assistant

What Ernest does, how to turn it on, and how it handles your privacy.

Updated Aug 19, 2026

Ernest is OutaStory's built-in assistant. Think of it as a friendly
helper you can talk to whenever you're not sure where to go or what to do.

What Ernest can do

  • Answer your questions about how OutaStory works.
  • Help you find your way around — it can point you to the right page
    or help you discover stories.
  • Lend a hand with writing — brainstorming, tidying a passage, or
    talking an idea through.

You can use Ernest by typing or by voice, whichever you prefer.

Turning it on

Ernest stays off until you open it — it never listens or runs in the
background on its own. The first time you open it, you'll see a short
one-time notice explaining how it works; accept it once and you're
good to go. You can close Ernest at any time.

What Ernest won't do

Ernest is there to guide and assist. It never moves money, makes a
purchase, or changes your billing on your behalf — anything like that
still happens through the normal screens, with you in control.

Your privacy

Your conversation is used to answer you in the moment and improve your
experience. Ernest only ever acts within your own account, and you choose
when to start and stop talking to it. For the full picture, see our
Privacy Policy.

Still need help?

If this article didn’t resolve your question, open a support ticket and our team will follow up.

Open a support ticket

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